Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Guarantee

  • We offer a one–hour response time warranty for each support ticket or e–mail that you submit to the technical support staff. We will rapidly respond to all general inquiries and forward the case to our system administrators in case any further assistance is needed. If you make use of the Optional Managed Services package, we will execute any of the included tasks at a time that has been discussed with you upfront.

  • Top quality support service
  • A Premium Client Support Service

  • Should you need any assistance working with the Website Control Panel or with any of the applications that we have installed on the server for you, do not hesitate to contact our client support staff anytime via the ticketing system. What’s more, in case you require help managing your dedicated hosting server, you can make use of the Optional Managed Services package, that includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup hard drive space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Website Control Panel is preinstalled for every Linux dedicated hosting server. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of how–to articles in addition video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Website Control Panel.