There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a support ticket system. It is the easiest communication medium for a number of reasons. In the event that no customer support team representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Plus, you can copy and paste extensive bits of information without worrying about typographical mistakes, and if a specific problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in one and the same place, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your hosting provider is that they’re usually separate from the hosting platform, which means that if you have to provide info or to follow guidelines, you will need to use at least 2 separate admin consoles and this number can increase if you’d like to administer multiple domains. In addition, a lot of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing through your website files or configuring various account settings. The ticketing system is being monitored 24/7/365 by our tech support staff representatives and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to get help. In stark contrast to certain providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request information in regards to any technical or billing problem. Besides, you can read a variety of informative articles, which will help you fix the most common obstacles on your own.