A live chat is one of the channels of communication supplied by some website hosting providers as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or technical support. This method of communication is faster as compared to a support ticket and it makes it much less likely to misspell or misunderstand anything compared to a telephone call with a representative. In addition, when the issue that you have requires some time to be reviewed and taken care of, you're able to do something different meanwhile rather than just waiting, like you would have to do when you call. Also, you can employ a live chat support service free of cost provided that you have world wide web access even when your website hosting provider is based in a different country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Web Hosting
Along with the phone and ticket support, we offer live chat support as well. You are able to get in touch with us every day, which includes holidays and weekends, and we will give you more info about the Linux cloud web hosting that we provide in case you are not a customer yet, or about general and billing questions in case you already have an account. Although for entirely tech matters you'll need to open a ticket to the tech support, as such issues will need more time to be taken care of, you can still get in touch with us through the live chat for some tech information. For instance, we are able to help you set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you considerable amount of time. Even if our telephone lines are already off for the day, you can talk with a live person.