If you ever have any queries associated with the web hosting service or you experience a problem with your sites, you’ll have to touch base with the web hosting provider’s client support team. It may not matter how quickly they’ll reply if you’ve got a generic question, but a problem like a misapplied software app update, for instance, may lead to your website becoming damaged or unreachable on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the site will be down. In case you offer services or goods online, any downtime will influence your website adversely and you may lose current or potential customers. Many web hosting providers, mainly resellers, respond to support tickets and e-mails within twenty four hours, but in the electronic space that is much too long, since visitors will rarely come back to a site that’s not functioning correctly for a lengthy interval.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting come with a sixty-minute response guarantee, which goes to say that no matter what inquiry or complication you may have, we’ll always be there to help you. As it is, it rarely takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both technical and pre-sales matters. Our customer care team members will be at your service 24/7, even on national holidays and weekends, which goes to say that you will get immediate assistance whenever you need it. We are aware of precisely how invaluable time can be, so by the time we respond to your e-mail or ticket, we will have examined the issue and, in case we haven’t sorted it out, we’ll supply you with more information on what you need to do on your end – if the situation demands this. With our support service, you can be sure that there will be somebody to assist you instantly, regardless of the hour.