You will find plenty of cloud web hosting suppliers available, still the majority of them are resellers who have minimal resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you will get via this method of communication will vary depending on the supplier - some provide you with experienced telephone support, while others offer general and customer support only since some matters are more time-consuming and it would be faster and easier to be resolved through a trouble ticket, especially when the situation has to be escalated. Nonetheless, it is good to find that you could always reach your hosting supplier as there're various small-scale issues which can be resolved without difficulty and in a very timely manner through a call, not mentioning that you're able to get more information regarding the services even before you become a client.
Phone Support in Cloud Web Hosting
Since we have live telephone support 14 hours per day, you're able to get in touch with us and consult with one of our customer support representatives to learn more about all of the Linux cloud web hosting that we provide and make sure that our servers match the system requirements for your sites before purchasing anything. For your convenience, we now have telephone numbers on as many as 3 different continents so that you can call the one closer to you - in the USA, the UK or Australia. If you're already an existing customer, you will be able to call us about general and billing matters, or even about some tech matters. In case the situation is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, which will enable both you and our technical support team to track the info provided by both sides.