24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our solutions well before you make an order or you are a current client and you have any question or some difficulty, you will be able to contact us at any time, including weekends and holidays. We have multiple channels to contact us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any matters which need additional time to analyze and take care of. In contrast to a number of other web hosting providers, our trouble tickets come with a warranted maximum response time of just one hour, thus whatever your problem is, it'll be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server from our company, you are able to contact us at any time using various channels and the max time that you will have to wait for an answer is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any general questions or you would like to learn more about our hosting services before you order, you may also use our live chat or you can call one of the local numbers that we have in different countries around the world. In the event that you need assistance with third-party software that you can't install or manage effectively, you can add the Managed Services upgrade to your package and our system administrators will assist you.